Frequently Asked Questions
Find answers to common questions about your orders and styling.
How do I know which size to order?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on your measurements.
Can I amend or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to cancel or amend orders once they have been confirmed.
What should I do if my item is faulty?
We maintain high quality standards, but if you receive a faulty item, please contact our customer care team within 14 days with photos of the defect.
Do you restock items that are sold out?
Many of our popular styles are restocked. We recommend signing up for 'Back in Stock' email notifications on the specific product page.
Are duties and taxes included in the price?
For international orders, duties and taxes are calculated at checkout to ensure no hidden fees upon delivery.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing your tracking number and a link to the carrier's website.